Store Management Training Program

Store Manager Development course

Do you want to get the best start in store management? Our award winning Store Management Training Program covers the ins and outs of running a successful retail store, The modules cover a wide range of topics, from stock to rostering, management theory, time management and long term planning. Liam Richmond will teach you everything you need to know to hit the ground running and succeed in a dynamic retail store environment.

Click here to find about our award winning program

Store Management Training Program Overview

Module 1: Self

  • Behavioural style
  • Personal brand
  • Personal development plan
  • Time management, goal setting and planning
  • Your role as Store Manager

Module 2: Management and Leadership

  • Applied management and leadership theory
  • Team development
  • Communication and briefing
  • Delegation
  • Feedback
  • Challenging situations and problem solving
  • Handling interpersonal conflict

Module 3: Managing Business

  • The ultimate goal for managing a store
  • Gross Profit (GP)
  • Operating Expenses (OPEX)
  • Store operating profit
  • Profit and Loss statements (P&L)
  • Managing store operating expenses

Module 4: Stock Management

  • Value of stock
  • Ordering
  • Maintaining stock accuracy
  • Measuring stock performance
  • Stocktake
  • Inventory shrinkage and reducing it

Module 5: Managing Customer Experience

  • Customer needs
  • Defining the customer experience
  • Customer touch points
  • Measuring the customer experience
  • Roles, responsibilities and accountabilities
  • Managing customer service team capability

Module 6: Managing Store Sales

  • Sales targets
  • Increasing sales performance
  • Increasing foot traffic
  • Increasing conversion rate
  • Increasing items per transaction (IPT)
  • Increasing average transactional value (ATV) or basket size
  • Managing sales team capability

Module 7: Performance coaching

  • What is coaching and why do it?
  • Principles of coaching
  • Coaching techniques
  • Applied coaching practice and feedback
  • Coaching with consequences

More opportunities, more sales, more satisfied customers – get in touch today!