Retail Training Courses

retail training and customer service courses

Work with Liam Richmond to deliver a better customer experience, improve customer loyalty, generate more repeat business, convert more shoppers into buyers and exceed your sales targets. If your retail business has 1 store or more than 1,000 stores, we can help your business gain the competitive advantage you need.

Liam Richmond is an award winning learning and development expert with more than 20 years of experience working with retail businesses. We work with great global brands and cover a wide variety of industry sectors including: food, sport, fashion, luxury, health and beauty, banking, farming, technology and communications.

Our training courses focus on driving immediate results and are highly relevant, inspiring, engaging, thought provoking and also fun! We incorporate practical methods and techniques that can be used immediately and enable people to perform better and get results. Different types of learning can be delivered to your employees using various methods including: face to face workshops, e-learning, m-learning, gamification and team based learning. Certification, accreditation and the achievement of recognised industry specific qualifications can be incorporated into your programs if required. We work closely with you through the entire project and follow a best practice approach: learning needs analysis (LNA), design, development, implementation and evaluation.

The approach we use is proven to be highly innovative, utilises best practice and gets measurable results for our clients. A great example is Vodafone’s Retail Store Management Program, which won  a Learning and Development Innovation Award and was project managed, designed, developed and facilitated by Liam Richmond. You can read more about the award winning program here.

Retail Courses and Modules

  • Store Management Training Program
  • Customer Experience and Customer Service
  • Retail Sales Skills
  • Improvement of store performance metrics such as: Conversion Rate, Average Transactional Value (ATV), Basket Size, Items Per Transaction (IPT), Units Per Transaction (UPT)
  • Product Knowledge
  • Systems & Processes
  • Information Technology (IT)
  • Point of Sale Systems (POS)
  • Multi Channel and Online Shopping
  • Induction Programs
  • Retail Operations
  • Stock and Inventory Management
  • Visual Merchandising (VM)
  • Store Presentation

Roles and positions covered: Store Manager, Assistant Manager, 2IC, District Manger, Area Manager, Sales Professional, Retail Assistants and Retail Operations

More opportunities, more sales, more satisfied customers – get in touch today!