Liam Richmond is a consultancy working with businesses to enhance and improve their customer service, enabling them to provide a best in class customer experience and out perform their competition.
Customer focus has always been our priority – right from starting on our first ever contract more than 10 years ago. By using a customer-centric approach, we help businesses get straight to the issues of highest priority and provide thought leadership and practical solutions that help our clients innovate, change and adapt.
Customers today are interacting with businesses through a number of different channels and across a variety of touch points. Businesses have to manage all the customer touch points in a way that provides a seamless and consistent omni-channel experience. People expect the same great experience, regardless of whether it is in a bricks and mortar retail store, shopping online or calling a contact center about a faulty product.
Some direct and indirect factors that could be impacting the customer experience in your business: employees, management and leadership, culture, strategy, systems, processes, visual merchandising, products and services.
We improve and enhance customer experience across a number of different channels:
- In Store
- Call Centre
- Social Media