Consulting for Retail and Sales

Consulting services for retail and sales training learning development by Liam Richmond

Liam Richmond is an award winning sales improvement and customer experience enhancement consultancy. Our strategic consulting delivers better employee capability, greater productivity, more effective leadership and management, increased sales, improved customer service and a better customer experience. We work with clients of all shapes and sizes, including great global brands such as Vodafone, Flight Centre, Sony, JP Morgan Chase, and adidas Group, to name a few.

Our approach is collaborative and engaging, working with you to understand your needs and deliver solutions that directly target your key objectives. Our solutions will help you successfully deliver your business strategy, improve results, exceed targets, overcome challenges and maximise your opportunities.

Our consulting services include:

  • Analysis of your business needs and people capability
  • Learning Needs Analysis (LNA)
  • Creation of new standards for your business and implementation
  • Raise company and department standards
  • Set goals for individuals, teams and departments
  • Develop Key Performance Indicators (KPIs) and dashboards
  • Partner with managers and stakeholders across the business
  • Design, develop and deliver customised learning, training and development programs
  • Drive an uplift in employee performance
  • Improve customer experience and uplift
  • Sales process, sales steps and new sales methodology
  • Create new systems and processes which enable higher sales and better customer experience
  • SAP implementation projects and roll out (learning strategy)
  • Salesforce.com implementation projects and roll out (learning strategy)
  • Project Management and project planning
  • Drive immediate and sustainable change within your business
  • Evaluate performance and measure success against set criteria

More opportunities, more sales, more satisfied customers – get in touch today!