Vodafone win the Learning & Development Innovation Award for their amazing Retail Store Management Program. Liam Richmond was chosen by Vodafone to project manage, design, develop and facilitate the program. Here’s what the NZATD said when they presented the award:
This entry impressed the judging panel for its innovative approach – the ingenious use of existing materials and learning components to create a uniquely different retail management programme. Its creative and original blended learning solution mixed a range of learning components to provide a fun, engaging, and challenging program experience for participants. In particular they noted its use of ‘apprentice style’ game challenges, social, including twitter and smartphone feeds. They also noted the rigour of the needs analysis, up-front involvement and commitment, including cash investment, from business units; high quality and comprehensive solutions documentation; and linkage to NZQA First Line Management qualification.
Liam Richmond can help your business deliver a better customer experience, improve customer loyalty, generate more repeat business, convert more shoppers into buyers and exceed your sales targets. Read more here